rc77's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how rc77 collects, uses, and keeps your information safe.
Introduction and Scope
This Privacy Policy ("Policy") applies to the rc77 platform and its related services. By using the rc77 website or creating an account, you are considered to have accepted the terms of this Policy. We respect your privacy and are sincerely committed to protecting your information.
1 Purpose and Scope of the Policy
The main purpose of this Policy is to clearly inform you about what information rc77 collects about you, why it is collected, how that information is used, and what steps we take to protect your information. This Policy applies to the rc77 website, mobile version, and other digital services.
We believe transparency is the foundation of trust. We are therefore committed to keeping you fully informed about every aspect of our privacy practices.
2 Types of Information Collected
rc77 may collect the following types of information:
- Identity Information: Name, date of birth, national ID number or passport number (for identity verification).
- Contact Information: Email address, mobile number, and address.
- Financial Information: Information related to bKash, Nagad, Rocket, or Upay accounts (limited information necessary to complete transactions).
- Technical Information: IP address, browser type and version, operating system, device identifier, and cookie data.
- Usage Information: Which pages you visited, which games you played, session duration, and your activity history on the site.
- Transaction Information: Deposit and withdrawal history, betting records, and account balance information.
Information Collection Methods
3 How We Collect Information
rc77 collects your information in the following ways:
- Registration Process: Information you provide directly when you open an account with rc77 is collected at that time.
- Transaction Processing: Financial information is automatically logged during deposits and withdrawals.
- Customer Support: When you contact us via live chat or email, the details of that conversation may be stored.
- Automated Technology: Technical and usage information is automatically collected through cookies, web beacons, and similar tracking technologies.
- From Third Parties: For identity verification or fraud prevention purposes, we may verify information with trusted third parties.
4 Cookies and Similar Technologies
rc77 uses cookies to keep the website running smoothly and to improve the user experience. Cookies are small text files stored in your browser. The types of cookies we use:
- Essential Cookies: Essential for the basic functioning of the site; without these the site will not work properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect usage statistics about the site to help improve our services.
You can control cookies by changing your browser settings, though disabling certain cookies may limit the functionality of the site.
Purpose of Information Use
5 Why We Use Your Information
rc77 uses the information collected for the following purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To provide you with gaming and betting services without interruption.
- Transaction Processing: To complete deposits and withdrawals through any payment method including bKash, Nagad, Rocket, and Upay.
- Identity Verification: To complete the KYC (Know Your Customer) process in order to prevent fraud, money laundering, and other illegal activities.
- Customer Support: To resolve your questions and complaints quickly and effectively.
- Security: To protect your account from unauthorized access, cyberattacks, and fraudulent activity.
- Responsible Gaming: To identify signs of addiction and to effectively manage responsible gaming tools.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To analyze usage patterns and improve the quality of the platform and the user experience.
6 Marketing Communications
With your consent, rc77 may inform you by email about offers, bonuses, and updates on relevant services. You can request to stop receiving marketing communications at any time by going to your account settings or by contacting our support team directly.
Information Sharing and Disclosure
7 Who Information Is Shared With
rc77 does not sell your personal information to third parties. However, information may be shared in the limited circumstances listed below:
- Service Providers: With selected third-party service providers for essential operations such as payment processing, identity verification, technical infrastructure, and customer support. These providers operate under strict confidentiality agreements.
- Law Enforcement: If there is a legal obligation or a court order is received, the necessary information may be shared with the relevant authorities.
- Fraud Prevention: Limited information may be shared with other online gaming platforms or relevant industry bodies to detect and prevent fraudulent activity.
- Business Restructuring: In the event of an acquisition, merger, or sale of rc77 or part of it, user information may be transferred; however, the new controller will be bound to maintain the same privacy standards.
Outside of the cases listed above, your personal information will not be shared with any third party without your consent.
Information Security Measures
8 How We Keep Your Information Safe
rc77 has adopted industry-standard security measures to protect your information. Our key protection steps are:
- SSL Encryption: All data transmission between your browser and our servers is secured through 256-bit SSL (Secure Socket Layer) encryption.
- Secure Data Storage: Your sensitive information (passwords, financial data) is stored in encrypted form.
- Access Controls: Only authorized staff may access your information for specific reasons, and every access is logged.
- Regular Security Audits: Regular security tests and audits are conducted to identify potential vulnerabilities.
- Two-Factor Authentication: Two-factor authentication is available for added account security.
- Firewall and Intrusion Detection: Our systems are protected by advanced firewalls and intrusion detection systems.
While we are committed to ensuring the highest level of protection, transmitting information over the internet is not entirely without risk. It is also very important that you use a strong password and keep your login details private.
9 Data Retention Period
rc77 retains your information only for as long as necessary. Generally:
- All information is retained while your account is active.
- Even after an account is closed, certain information may be retained for a specified period for legal, financial, or regulatory reasons.
- Transaction records are generally retained for 5 to 7 years.
- In special circumstances (such as pending legal proceedings) longer retention may be required.
Your Rights and Controls
10 Your Rights Regarding Your Information
As a user of rc77, you have the following rights regarding your own information:
- Right to Access: You have the right to know what information we hold about you.
- Right to Rectification: You have the right to request correction of any inaccuracies or incomplete details in your information.
- Right to Erasure: In certain circumstances you have the right to request that your information be deleted, though this may not be possible in all cases due to legal obligations.
- Right to Restrict Processing: In some circumstances you may request that the way your information is used be restricted.
- Right to Data Portability: You may request to receive your information in a readable and machine-readable format.
- Right to Object: You have the right to object to the processing of your information on certain grounds.
To exercise any of these rights, contact our support team via live chat or email. We will process your request within a reasonable timeframe.
11 Protection of Minors' Information
rc77 strictly does not provide services to anyone under the age of 21. Our platform is not for minors and we do not knowingly collect any information from minors. If any minor's information is found in our systems, it will be deleted immediately and the associated account will be closed.
If you believe a minor has opened an account on our platform, please notify our support team immediately.
Policy Changes and Contact
12 Policy Updates and Changes
rc77 may update this Privacy Policy from time to time. Changes to the Policy may be necessary due to legal changes, addition of new services, or technical improvements.
For any significant changes, we will send a notice to your registered email address and announce it clearly on the website. Continued use of the platform after an update will be considered acceptance of the new Policy.
We recommend that you visit this page regularly and check the "Last Updated" date.
13 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Live Chat: Available 24/7 — the most direct and fastest way to reach us.
- Email: [email protected]
Our privacy team will generally try to respond to your request within business days. For urgent matters, use live chat.
14 Third-Party Sites and Links
If the rc77 website contains links to any external third-party websites, we are not responsible for the privacy policies of those sites. We recommend that you read the privacy policy of any other website before visiting it.
More Information and Support
To learn more about our Privacy Policy or for further details about your account and information, see the pages below.